el444's Privacy Policy
This policy explains in detail how your personal information is collected, stored, and used.
1 Introduction & Purpose
el444 ("we", "our", or "platform") provides a safe and reliable online gaming and sports betting service for users in Bangladesh. When you register on our platform, play games, or use any of our services, you voluntarily provide certain information. This privacy policy explains how el444 collects that information, the purposes for which it is used, who it may be shared with, and what your rights are.
We place the highest importance on your personal privacy. Our goal is to keep your information secure at all times and to maintain full transparency about how it is used. This policy applies to our website, mobile platform, and all related services.
By continuing to use our services, you are considered to have accepted the terms of this privacy policy. You are therefore encouraged to read this policy carefully.
2 What Information We Collect
el444 collects only the information necessary for the proper operation of our services. We may collect the following types of information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Mailing address and district of residence
- National ID card or passport number (for identity verification)
- Financial transaction details — information related to bKash, Nagad, Rocket, or bank accounts
- Username and password (stored in encrypted form)
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and software version
- Your activity on the platform and gaming history
- Login date, time, and duration
- Cookie and session data (detailed below)
2.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may in some cases verify information with trusted third parties. In such cases, the confidentiality of your information is maintained.
3 Purpose of Using Your Information
el444 uses your information for the following purposes:
- Account management: For registration, login verification, and account security.
- Processing financial transactions: To complete deposits and withdrawals securely. Our minimum deposit amount is ৳200 and minimum withdrawal amount is ৳500.
- Identity and age verification: To confirm that a user is 21 years of age or older.
- Customer support: To help resolve your complaints, questions, or issues.
- Platform improvement: To analyse user experience and improve service quality.
- Security and fraud prevention: To detect suspicious activity and ensure platform security.
- Responsible gaming: To monitor user gaming behaviour and provide support when needed.
- Meeting legal obligations: To comply with applicable legal and regulatory requirements.
4 Information Sharing & Disclosure
el444 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted third parties engaged in tasks such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, software operation, and analytics. These partners are contractually bound to use the information only for the specified purpose.
4.2 Legal Requirements
If disclosure of information is required as part of a court order, government directive, or other lawful legal process, el444 may provide that information to the relevant authority.
4.3 Fraud and Money Laundering Prevention
In cases of suspected fraud or money laundering, the necessary information may be provided to notify the relevant authorities.
4.4 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. You will be notified in advance in such circumstances.
5 Cookies & Tracking Technologies
el444 uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions properly.
5.1 Types of Cookies
- Essential cookies: These are necessary for the basic functioning of the platform. This includes maintaining login sessions and ensuring security.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: Collect platform usage statistics to help improve our services.
5.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functions.
6 Data Retention & Security
6.1 Retention Period
el444 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Even after an account is closed, some information may be retained for a specified period due to legal requirements.
6.2 Security Measures
el444 applies industry-standard security measures to protect your information:
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Password hashing and salting
- Regular security audits and vulnerability testing
- Restricted access policy — only authorised staff can view data
- Two-Factor Authentication (2FA)
- Firewall and intrusion detection systems
However, it is not possible to guarantee that transmitting information over the internet is completely secure. We take every precaution to protect your information, but we cannot guarantee absolute security.
7 Your Rights
As a user of the el444 platform, you have the following rights regarding your personal information:
7.1 Right to Access
You may request at any time what information we hold about you. We will provide that information within a set timeframe.
7.2 Right to Rectification
If the information we hold about you is inaccurate or incomplete, you have the right to have it corrected. Contact our support team to request a correction.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, some information may need to be retained for a specified period.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. In such cases we will honour your request as far as possible.
7.5 Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
To exercise any of the rights above, email us at [email protected].
8 Protection of Minors
el444 strictly provides services only to users who are 21 years of age or older. We do not knowingly collect any information from minors. Age is verified at the time of registration, and if we find evidence that a user has registered by providing a false age, that account will be terminated immediately and the related information will be deleted.
If you believe a minor is using our platform, please notify us at [email protected].
9 International Data Transfers
el444's servers and services may be located outside Bangladesh. If your information is transferred internationally, we ensure that adequate data protection measures are in place in the recipient country or organisation. We sign data protection agreements with all our partners to keep your information secure at all times.
10 Third-Party Links & Services
If the el444 platform contains links to third-party websites, those sites have their own privacy policies over which we have no control. You are advised to read the privacy policy of any such third-party site before visiting it. el444 is not responsible for the content or privacy practices of those sites.
11 Policy Changes & Contact
11.1 Policy Changes
el444 reserves the right to amend or update this privacy policy at any time. For significant changes, we will post a notice on the platform or notify you at your registered email address. Continued use of the platform after an update means you have accepted the new policy.
11.2 Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live chat: available 24 hours a day, 7 days a week
- Language: support is available in Bengali and English
We take all privacy-related requests seriously and aim to respond as quickly as possible.